Frequently Asked Questions
How do I choose the right print size?
We recommend choosing based on the wall space you want to fill, rather than the numbers alone.
- Small — shelves, desks, and smaller wall areas
- Medium (Most popular) — sofas, bedrooms, and main walls
- Large (Statement) — feature walls and focal spaces
If you’re unsure, 18″×24″ is our most popular and versatile size for most homes.
What do ‘Small’, ‘Medium’, and ‘Large’ mean?
For US buyers, sizes typically fall into these ranges:
- Small: 8″×10″ or 11″×14″
- Medium (Most popular): 12″×18″ or 18″×24″
- Large (Statement): 24″×36″
These labels are simply a guide to help visualise scale on the wall.
What are Non‑US / International sizes (cm & A‑sizes)?
Metric and A‑sizes are international equivalents that provide the same wall coverage as US inch sizes.
For example:
- 50×70 cm ≈ 18″×24″
- A2 ≈ 16″×20″
You can choose whichever format feels most familiar — the artwork layout and proportions remain the same.
Are all prints available framed or unframed?
Yes. Every artwork can be ordered framed or print‑only.
Framing options and prices are being rolled out across the site, and the same frame options and pricing apply to all prints.
If framing isn’t shown on a specific print yet, simply contact us and we’ll arrange it for you.
Print‑only orders are always available.
Will the artwork be cropped or stretched at different sizes?
No. Every print is carefully resized by hand to preserve the original aspect ratio and composition, so the artwork always looks balanced and intentional at any size.
How long will my order take to arrive?
Orders are typically prepared and dispatched within 1–3 business days.
Estimated delivery times once shipped:
- UK, USA & Australia: 3–5 business days (Free tracked shipping)
- EU & Canada: 3–10 business days (Free tracked shipping)
- Rest of the world: 7–10 business days (£8.49 tracked shipping)
All orders are fully tracked.
Can I personalise my print?
Yes, on designs that support customisation. You can add names, dates, quotes, or text in any language — simply leave your details at checkout.
Do you create custom prints?
Yes. We offer custom designs for medium and large framed prints only. This allows us to give each piece the care and detail it deserves and ensures the finished artwork works beautifully as a statement piece.
If you have a location or idea in mind, please contact us and we’ll be happy to help.
Can I order a sample before placing a bulk order?
Yes. We offer a risk‑free sample option so you can review the quality before committing to a bulk order.
The cost of your sample is credited toward bulk orders of 5 prints or more.
Do I get a mock‑up before printing?
Mock‑up previews are available for bulk orders only.
To ensure fast delivery, sample orders are printed exactly as submitted.
Will ordering a sample delay my delivery?
No. Sample orders are processed and shipped like regular orders.
Mock‑up approvals for bulk orders may affect delivery timelines if revisions are required.
What if I’m not happy with my order?
We offer a 30‑day satisfaction guarantee. If you’re not happy, you can request a refund or exchange.
(Custom prints are non‑refundable unless faulty.)
What if my print arrives damaged?
If your order arrives damaged, contact us within 7 days with a photo and we’ll send a free replacement — no hassle.
Is your packaging eco‑friendly?
Yes. All prints are shipped in recyclable cardboard packaging, using sustainably sourced paper and eco‑conscious production methods.
Can I send a print as a gift?
Absolutely. Our prints make thoughtful gifts, and you can add a personal message at checkout.
Where are your prints made?
All prints are made to order by professional digital artists using museum‑quality paper and fade‑resistant inks.
We ship locally from the US, UK, EU, Canada, and Australia for fast, reliable delivery.
Digital downloads (where offered) are delivered instantly after purchase.
Are digital downloads refundable?
Due to the nature of digital files, digital downloads are non‑refundable. If you experience any issues, please contact us and we’ll be happy to help.